Effective Date: August 23, 2026

At ELOR Fragrances, we carefully prepare and package every order to ensure your fragrance experience begins the moment your package arrives.

This Shipping Policy explains our order processing, shipping methods, delivery expectations, and what to do if your order is delayed or arrives damaged.

1. Order Processing

All orders are carefully prepared and packaged by ELOR Fragrances.

• Orders are generally processed within 1–3 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During product launches, promotions, holidays, or periods of high order volume, processing may take longer.
• You will receive an order confirmation email after placing your order.
• Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Please ensure that your shipping address and contact information are correct before completing your purchase.

2. Shipping Within Canada

We offer shipping across Canada.

Available shipping options and costs will be displayed at checkout based on your delivery address, order size, and available shipping services.

Estimated Delivery Times

Shipping Destination	Estimated Delivery
Ontario and nearby provinces	2–5 business days
Other Canadian provinces	3–7 business days
Remote or rural locations	Additional time may apply

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances beyond our control.

Shipping costs: Calculated at checkout.

3. International Shipping

We may offer international shipping to selected destinations, subject to product restrictions, carrier availability, and applicable laws.

International shipping availability and costs will be displayed at checkout where available.

Estimated international delivery times may vary depending on the destination, shipping service, customs clearance, and local delivery conditions.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

4. Shipping Costs

Shipping costs are calculated at checkout based on factors such as:

• Delivery destination.
• Order weight and size.
• Shipping method selected.
• Applicable promotions or free-shipping offers.

Any available free-shipping promotions will be subject to the terms displayed on our website at the time of purchase.

5. Order Tracking

Once your order has shipped, we will provide tracking information where available.

You can use the tracking number provided in your shipping confirmation email to follow your package through the carrier’s tracking system.

Please allow some time for tracking information to update after your order has been shipped.

If your tracking information has not updated for several business days, please contact us so we can assist you.

6. Delayed or Lost Packages

While we work with shipping carriers to ensure timely delivery, delays may occur due to:

• Weather conditions.
• Public holidays.
• Carrier disruptions.
• Incorrect or incomplete shipping addresses.
• Customs processing.
• Other circumstances beyond our reasonable control.

If your package appears to be delayed or lost, please contact us at elorfragrances@gmail.ca with your order number and tracking information.

We will review the situation and work with the shipping carrier to help resolve the issue.

If a package is confirmed lost or otherwise requires a remedy, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the shipment.

7. Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to update the address before your order is shipped, but we cannot guarantee that changes will be possible once processing has begun.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment where permitted by law.

8. Damaged Packages

We carefully package our fragrances to help protect them during transit.

If your order arrives damaged, leaking, or with broken packaging, please contact us within 3 days of delivery.

Please include:

• Your order number.
• A description of the damage.
• Clear photos of the damaged product.
• Photos of the shipping box and packaging.
• Any other information our team may request.

Please retain the damaged product and packaging until we have reviewed your claim.

We will assess the situation and work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

9. Missing or Incorrect Items

If an item is missing from your order or you receive the wrong product, please contact us within 3 days of delivery.

Include your order number and details of the issue so our team can investigate and assist you.

If the error is confirmed, we will work with you to arrange an appropriate resolution.

10. Perfume Shipping Restrictions

Some fragrance products may be subject to transportation restrictions because they contain alcohol or other regulated ingredients.

Shipping availability may vary depending on the destination, carrier, and product type.

Certain products may not be eligible for international shipping or may require specific shipping methods.

If a product cannot be shipped to your selected destination, we will notify you where possible.

11. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout:

• Customers are responsible for applicable import duties, taxes, and customs charges.
• Customs clearance may cause delivery delays.
• ELOR Fragrances is not responsible for delays caused by customs authorities.
• Customers are responsible for ensuring that imported products comply with applicable local laws.

If an international shipment is refused, returned, or abandoned due to customs requirements or charges, any refund or reshipment will be handled in accordance with applicable law and our Return and Refund Policy.

12. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at elorfragrances@gmail.ca

We will do our best to accommodate cancellation requests before your order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. Our Return and Refund Policy will apply where eligible.

13. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us.

ELOR Fragrances
Email: elorfragrances@gmail.com
Website: www.elorfragrances.ca
Location: Toronto, Canada

We appreciate your trust in ELOR Fragrances and thank you for choosing us.