Privacy Policy

Effective Date: August 23, 2026

At ELOR Fragrances, your privacy matters to us. This Privacy Policy explains how ELOR Fragrances (“ELOR,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy, subject to your rights under applicable privacy laws.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal and Contact Information

• Full name.
• Billing and shipping address.
• Email address.
• Phone number, if provided.
• Information you provide when contacting our customer service team.

Order and Transaction Information

• Products purchased.
• Order details and order history.
• Payment and billing information.
• Shipping and delivery information.
• Returns, refunds, and customer service requests.

Payment information is processed through our payment providers. We do not need to store your full payment card details to process your order.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Operating system.
• Pages visited and interactions with our website.
• Referring website or source.
• Cookies and similar technologies.

Information You Provide Voluntarily

We may collect information you choose to provide when you:

• Subscribe to our email newsletter.
• Contact us with questions or feedback.
• Participate in promotions or giveaways.
• Leave a product review.
• Interact with us through social media.

2. How We Use Your Information

We use your personal information for purposes that are reasonably appropriate for operating our business, including:

• Processing and fulfilling your orders.
• Arranging shipping and delivery.
• Sending order confirmations and updates.
• Providing customer support.
• Processing returns, refunds, and exchanges.
• Improving our website, products, and customer experience.
• Managing our business operations and records.
• Preventing fraud, misuse, and unauthorized transactions.
• Sending promotional emails and marketing communications where permitted by law and with the appropriate consent.
• Complying with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

3. Consent

By providing personal information to ELOR Fragrances, you consent to its collection, use, and disclosure for the purposes identified in this Privacy Policy, where consent is required by law.

You may withdraw your consent to certain uses of your information at any time, subject to legal or contractual restrictions and reasonable notice.

For example, you can unsubscribe from marketing emails by clicking the unsubscribe link included in those emails.

Please note that withdrawing consent may affect our ability to provide certain services, such as fulfilling an order or responding to a request.

4. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers who help us operate our business, including:

Payment Processors

We may share necessary transaction information with payment providers to securely process payments, refunds, and related transactions.

Shipping and Delivery Providers

We may share your name, shipping address, phone number, and other necessary delivery information with shipping companies to fulfill your order.

Marketing and Analytics Providers

Where applicable, we may use third-party services to help us understand website activity, measure marketing performance, and communicate with customers.

These services may process information according to their own privacy policies and the settings we have enabled.

Legal and Business Requirements

We may disclose personal information when required or permitted by law, to comply with legal obligations, protect our rights, prevent fraud, or respond to lawful requests from authorities.

Service providers are expected to handle personal information in accordance with applicable privacy requirements and appropriate contractual or other safeguards.

5. Shopify and Third-Party Services

Our store operates on Shopify. When you use our website, Shopify and other service providers may collect or process information necessary to provide ecommerce, payment, hosting, security, analytics, and related services.

Some service providers may operate outside Canada. As a result, your personal information may be processed or stored in other countries, including the United States, where it may be subject to the laws of those jurisdictions.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Keep items in your shopping cart.
• Remember certain website preferences.
• Understand how visitors use our website.
• Improve website performance.
• Measure marketing and advertising effectiveness.
• Provide relevant marketing where applicable and permitted by law.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

Where required by law, we will seek appropriate consent for non-essential cookies and similar tracking technologies.

7. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about:

• New fragrance launches.
• Product updates.
• Special offers and promotions.
• ELOR Fragrances news and announcements.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.

We will comply with applicable laws governing commercial electronic messages, including Canada's Anti-Spam Legislation (CASL), where applicable.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, maintaining business records, resolving disputes, and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

9. Security of Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

If we experience a privacy breach, we will respond in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on where you live and the applicable privacy laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask questions about how we collect, use, or disclose your information.
• Withdraw consent for certain uses of your information.
• Request information about our privacy practices.
• Make a privacy complaint.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our website is not intended for children who are under the applicable minimum age for providing consent under privacy law.

We do not knowingly collect personal information from children in circumstances where collection is prohibited by law.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation and take appropriate action.

12. International Data Transfers

Some of our service providers may be located outside Canada. Your personal information may therefore be processed or stored in another country.

Where applicable, information processed outside Canada may be subject to the laws of that country and may be accessible to lawful authorities in accordance with those laws.

We take reasonable steps to ensure that personal information transferred to service providers is handled with appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

ELOR Fragrances
Email: elorfragrances@gmail.com
Website: www.elorfragrances.ca
Location: Toronto, Canada

We value your trust and are committed to treating your personal information with care and respect.