At ELOR Fragrances, we believe every fragrance should be a personal experience. We carefully prepare and package each order to ensure it reaches you in excellent condition.

If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 15 days of delivery of your order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original condition.
  • The product must be in its original packaging, including any boxes, seals, and accessories.
  • The product must be in a resalable condition.
  • You must provide proof of purchase, such as your order number or receipt.

Due to the personal nature of fragrance products, we cannot accept returns of perfumes, fragrance oils, perfume soaps, or other fragrance products that have been opened, sprayed, applied, or used, unless the item is defective or arrives damaged.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened or used perfumes and fragrance oils.
  • Products with broken seals or missing packaging.
  • Items damaged after delivery due to improper handling.
  • Gift cards.
  • Items marked as final sale.

Please note: Fragrance preferences are personal. If you do not enjoy a scent after opening or using it, we are unable to accept the product as a return for that reason.

3. Damaged, Defective, or Incorrect Items

We want your ELOR experience to be exceptional.

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us within 3 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.
  • A photo of the shipping box, if it was damaged.

Our team will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution.

Please do not discard the damaged product or packaging until we have reviewed your claim, as we may need additional information.

4. How to Request a Return

To request a return, please contact us at:

Email: elorfragrances@gmail.com

Please include the following information:

  • Full name.
  • Order number.
  • Product(s) you wish to return.
  • Reason for the return.

Our team will review your request and provide return instructions if your request is approved.

Do not send items back without receiving return approval and instructions from ELOR Fragrances.

5. Return Shipping

For approved returns due to a change of mind or other reasons not caused by an error on our part:

  • The customer is responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • The customer is responsible for ensuring the item is safely packaged and returned.

If the item is damaged, defective, or incorrect due to an error on our part, ELOR Fragrances will work with you to resolve the issue, including return shipping where applicable.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Refunds may take several business days to appear in your account, depending on your bank or payment provider.

The following may be deducted from your refund where applicable and permitted by law:

  • Original shipping fees.
  • Return shipping costs.
  • Any approved deductions for damage or missing items caused after delivery.

We will not charge restocking fees unless clearly disclosed and permitted by applicable law.

7. Exchanges

We do not offer direct exchanges for fragrance preferences or scent changes.

If you wish to try a different fragrance, you may return an eligible unopened product and place a new order.

For damaged, defective, or incorrect products, please contact us so we can assist with a replacement or suitable resolution.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at [Insert your customer service email].

We will do our best to accommodate cancellation requests before your order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In that case, our return policy will apply where eligible.

9. Sale Items

Sale items are eligible for returns unless they are specifically marked as final sale.

Final-sale products cannot be returned or refunded unless they are defective, damaged, or otherwise subject to a legal remedy.

10. Legal Rights

This policy does not limit or exclude any rights or remedies you may have under applicable Canadian consumer protection laws.

Where required by law, ELOR Fragrances will provide the applicable remedy for defective, misrepresented, or otherwise non-conforming products.

11. Contact Us

If you have any questions about returns or refunds, please contact us.

ELOR Fragrances
Email: elorfragrances@gmail.com
Website: www.elorfragrances.ca
Location: Toronto, Canada

We appreciate your trust in ELOR Fragrances and thank you for choosing us.